Four Star Freightliner is the Southeast region’s leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are currently seeking a Service Advisor for our Valdosta, GA location.

The new service advisor must be a problem-solver who works well with the public, is outgoing, and very energetic. You will help to complete the customer‘s experience of a timely and accurate repair of their vehicle.

This is who we are... why you want to come and work for us!!

https://youtu.be/JXbY_VhdbU0

RESPONSIBILITIES include, but are not limited to:

• Communicate with service customers to determine the nature of the mechanical problems
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when truck’s work will be completed.
• Handle minor customer complaints and misunderstandings.
• Follow up on the progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
• Coordinate work assignments for service technicians.
• Previous medium/heavy-duty truck service or automobile service advisor/writer or mechanic experience HIGHLY DESIRABLE. Current CDL also a plus.
• Demonstrated customer service skills.
• Excellent verbal and written communications skills
• Enthusiastic demeanor even in a fast-paced environment
• Solid computer skills to include Microsoft Office programs

BENEFITS offered are:

• health insurance - medical, dental, vision – for employees and dependents
• Life insurance
• Long & Short-Term Disability
• Paid holidays
• Paid vacation
• 401(K) Retirement Savings Plan

Our Four-Star advantage is our people! Due to a high retention rate at the dealership locations as well as the commitment to invest in the employees, Four Star has experienced a consistent level of knowledge, expertise, and support at each location. We offer a competitive compensation and benefits package.

• Previous experience as a Service Advisor is a plus.
• Analysis/problem-solving skills
• Team leadership and motivation skills for the service staff
• Communicate well-written and verbal
• Ability to multitask and have a sense of urgency
• Ability to develop and maintain good business relationships with both external and internal customers
• Customer service oriented with great interpersonal skills
• Process-oriented and organized
• Reliable