Valdosta – The Valdosta Chamber hosted a ribbon cutting for Valdosta Toyota’s Express Lanes Extension at 2980 James Circle.

Since establishing its presence near Exit 18 in 2014, Valdosta Toyota has become a trusted destination for all automotive needs. From sales to service, parts to collision repair, Valdosta Toyota has built a reputation as a comprehensive solution for customers, regardless of their vehicle's make or model. Cole Parker, the Marketing Director of Valdosta Toyota, emphasizes their commitment to providing exceptional service: "Our vision is to foster long-term relationships with our customers by prioritizing their needs. We believe in a family-oriented, customer-focused approach, as we understand the importance of being a trusted partner in our community."

Valdosta Toyota's commitment extends beyond its customers. They have dedicated themselves to making a positive impact on the communities they serve. By fostering a team of exceptional associates, rewarding performance and customer care, and actively participating in community initiatives, Valdosta Toyota's influence reaches far beyond selling and servicing cars.

In 2023, Valdosta Toyota invested millions of dollars to enhance its facilities and improve customer experiences. They introduced solar panels to optimize energy consumption, refurbished their 50,000-square-foot building, and repurposed workstations in the Collision Center to expand their repair capabilities. As the largest automotive Service Department in the region, servicing over 100 vehicles daily, Valdosta Toyota has taken its commitment to excellence even further by unveiling two brand-new Express Lanes within its Service Department.

The addition of the Express Lanes enables Valdosta Toyota to continue delivering quality service in a reduced timeframe. Parker explains the significance: "Our existing customers appreciate our efficient and effective service, with routine maintenance averaging less than an hour wait time. The introduction of these Express Lanes will further expedite the service process." Ricky Stokes, General Manager at Valdosta Toyota, proudly declares, "Double the lanes, half the time—that's our goal. We aim to serve as many customers as possible in our Service Department, offering both speed and quality, regardless of the vehicle they drive."

The two new Express Lanes mirror the existing Express Lanes and are equipped to handle customers' most common maintenance needs, such as oil changes, tire rotations, filter replacements, and other minor services. While the 22 bays and skilled Technicians in the full-service Shop handle larger maintenance and repair tasks, the Express Lanes ensure swift and efficient service for regular visits. With twice the lanes and dedicated staff, Valdosta Toyota is poised to elevate the customer experience to new heights.

Terrill Head, the Service Manager at Valdosta Toyota, shares his perspective: "Throughout my 12 years with Valdosta Toyota, 'selfless service' has always been my focus. We work on cars, but we prioritize caring for people. While we have already been serving thousands of individuals each month, my team welcomes the challenge of serving even more with these new Express Lanes. More lanes, less time, same commitment to putting people first."

In addition to providing award-winning service to their customers and their vehicles, Valdosta Toyota's Service Department offers various amenities. These include a comfortable waiting area with complimentary Wi-Fi, coffee, and donuts, a full snack bar, and a dedicated kids' play area. Valdosta Toyota values customer comfort and aims to make every visit to the dealership as enjoyable as possible, ensuring a seamless experience from start to finish.

Parker emphasizes, "While speed and quality are crucial, what truly matters to us is clear and consistent communication with our customers." Valdosta Toyota's commitment to exceptional service and customer satisfaction has resulted in numerous accolades. They have consistently been recognized for their outstanding sales, service, parts, customer satisfaction, and business management. Notably, Valdosta Toyota has received the prestigious President's Award for the 11th consecutive year and the 16th time in its history. Stokes expresses his gratitude, "Receiving the President's Award once again is a tremendous honor. It reinforces our position among the elite dealerships and highlights the unwavering dedication of our entire Valdosta Toyota team. This recognition is a testament to the trust our customers and community place in us."

Valdosta Toyota remains committed to providing a truly unique and customer-centric dealership experience. Every member of Valdosta Toyota is dedicated to selfless service, ensuring that their efforts consistently meet and exceed customer expectations. The continuous recognition of their endeavors serves as a reminder that their commitment is both effective and meaningful.

Parker acknowledges the Valdosta-Lowndes Chamber of Commerce as a valuable partner in the growth of the local business community, stating, "As longstanding members of the Valdosta-Lowndes Chamber for nearly 25 years, we view them as instrumental in supporting our business's success. Through their provision of information, promotion, and connections, they offer the vital support our business needs to thrive."

For more information, contact Cole Parker at (229) 247-1920, by email at cole@valdostatoyota.com, or online at www.valdostatoyota.com.